I create and own the following:

• To process customer orders accurately & efficiently and provide customer support within nominated accounts
• To provide customers with appropriate information relating to our product and service offering
• To provide customers with the most appropriate solution in response to their enquiry and tender requests, ensuring that every possible avenue is fully explored.
• To ensure customers are aware and have access to all relevant information that will enable them to promote our products and services effectively & efficiently
• To ensure that all possibilities are fully explored to secure a customer opportunity
• To process customer sample requests, arrange collection, and capture feedback on outcome of enquiry
• Capture, document and follow up, where appropriate, customer enquiries to ensure all sales opportunities are maximised
• To proactively identify and develop new sales opportunities from within the existing customer base
• Promote the product portfolio in a way that meets the customers requirement while maximising the company’s profit margin
• To assist the External Account Manager, identify new potential dealers
• Record, administer and progress customer complaints to enable corrective action to be taken in order to resolve issues quickly and effectively
• Where necessary, chase outstanding customer payments
• Ensure all relevant information is accurately maintained on all appropriate systems (Global, CRM, WFL server)
• Ensure that all processes, procedures and general administration duties are maintained and carried out to the required standard.

I drive the delivery of the following:

• Providing a positive first impression and experience to all visitors of Ocee & Four Design
• Close liaison with purchasing, transport and deliveries with regards to stock allocation to orders to ensure service delivery to customers
• Working closely with other departments to ensure effective cross departmental co-operation
• Ensuring Customer Satisfaction and accurate order processing taking into consideration service, stock availability and cost.
• The identification and implementation of business process improvements and
  problem solving
• To ensure pricing is correctly processed in conjunction with Marketing team
• Working in conjunction with the External Account Manager develop dealer and area plans that will increase our market share profitably
• Utilise the CRM environment to maximise the proactive development of our dealer base.

Required Experience:

• Excellent customer service capability and a
  proven track record of delivery within an
  internal account management role
• Excellent telephone manner and telephone based account management that drives
  the speed to understand and respond to needs
• Proficient in the use of Microsoft Office and PCon
• Understanding of Inventory Management
• Advantageous to have a good understanding of the Company ERP or MRP systems
• Good communication skills (written and verbal)
• Somebody who can work well independently but can also provide a good team-fit for the business and is capable at working cross-functionally with other departments.

Required Skills & Behaviour:

• A positive attitude

• Strong interpersonal skills

• Excellent telephone manner

• To operate in an open and honest way and always demonstrate personal and business integrity

• Ability to take responsibility and make decisions

• Resolution skills; working with others to implement solutions

• Analytical skills that result in positive action

• Strong numerical skills

How is success measured:

• Customer satisfaction
• Feedback from other departments
• KPI’s – orders, quotes, complaints
• Performance and consistent delivery against targets
• Lead response rate

How to Apply

If you think you could be the right fit for our team, please send your applications and CVs to [email protected]

No agencies please.